Timely Performance with Technical Competence
Our goal of leading the outdoor industry in developing sustainable environments, is achieved through creating accountability at every level based on the principles of leadership, integrity, value and environment that drive our organization.
Terracare Associates holds itself to a high level of accountability and professional conduct, not only to our clients, but also to one another. We generate respect from each team member through the sharing of knowledge and ongoing training programs. These ongoing efforts are translated directly into our dedication to customer service, prompt and courteous communication, and our high level of craftsmanship.
Our core values represent who we are as an organization and are at the heart of everything we do. We L.I.V.E. by these values every day.
Leadership
– We hire qualified people for all positions and then empower them.
– We lead by example.
– We respectfully educate our clients.
– We have a knowledgeable, highly trained staff that pursues innovation.
– We encourage industry certifications and accreditations in the field of service.
– We leverage technology to become productive and efficient.
– We are flexible and adapt to most situations.
Integrity
– We are honest and fair.
– We make decisions based on what is right, not just based on looking for the easy solution.
– We work hard, show up on time, and do what we say we are going to do.
– Treat all employees the same with fairness.
– One company – one look branding.
Value
– We are passionate about training and education.
– We are focused on safety.
– We pay attention to detail daily.
– We do whatever it takes to get the job done.
– We are customer service oriented.
Environment
– We are committed to our communities and industry through volunteerism.
– We believe in each other and our organization.
– We are passionate about sustainability.
